Shipping Information

1. Delivery Areas

We currently deliver to the following countries:

Germany

Other EU countries

Non-EU countries (subject to additional charges and customs fees)

If your location is not listed, please contact us to explore potential delivery options.

2. Shipping Costs

Shipping costs are calculated during checkout based on the destination and the total weight of your order. Below is an overview of standard shipping fees:

Within Germany: Starting from €4.99

Within the EU: Starting from €9.99

Outside the EU: Starting from €19.99

Please note: For express delivery or special requests, additional charges may apply. These costs will be displayed before the final checkout step.

3. Delivery Times

We aim to process and dispatch orders within 1-3 business days. Estimated delivery times are as follows:

Within Germany: 2-5 business days

Within the EU: 5-10 business days

Outside the EU: 10-15 business days (may vary due to customs clearance processes)

Delays may occur during peak seasons or due to unforeseen circumstances such as public holidays or customs checks. We appreciate your patience in such situations.

4. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor the status of your shipment via the courier’s website.

5. Customs and Import Duties

For orders shipped to non-EU countries, additional customs and import duties may apply. These charges are the responsibility of the customer and must be paid upon receipt of the shipment. We recommend contacting your local customs office for detailed information.

6. Shipping Restrictions

Please note the following restrictions:

We do not deliver to P.O. boxes or military addresses (e.g., APO/FPO).

Certain products may have shipping restrictions due to regulatory or legal constraints in specific countries.

7. Undeliverable Packages

If a package is returned to us due to an incorrect address, refusal to accept the delivery, or failure to collect the package, we reserve the right to charge additional shipping fees for re-delivery.

8. Damaged or Lost Packages

If your package arrives damaged or if it is lost during transit, please contact us immediately. We will assist you in filing a claim with the courier and, where applicable, ensure a replacement or refund.

For any questions or concerns regarding shipping, please contact us at:

Csúri Elektronics

Address: 44319 Dortmund, Germany

Phone: (+49) 176 2961 1878

Email: contact@csurielektronics.com